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Troubleshoot
Having trouble? Check here for common problems and their solutions.
How do I forget a network on my Pilot camera?
My Insta360 One X2 doesn't record the full 360 image.
My Insta360 camera won't connect to the Avatour app.
Troubleshooting Internet Connection on the Labpano Pilot camera
Connecting your Pilot camera to a MacOS Computer
The feed from my Insta360 One X is spinning slowly.
Video Tutorials
Video Tutorials: Meeting Tools
Video Tutorials: Avatour Android App
Video Tutorials: Workspaces
Hardware Quickstart Video Guide for Capture Kit 2.0
Operational Manuals
How to start a Live Capture meeting with your Pilot camera?
How do I add my company branding to the Avatour experience?
Getting Started with Avatour and Labpano Pilot
Getting Started with Avatour and Insta360 ONE X / X2
Avatour Turnkey Kits
What power management and audio options do I have for my 2.x Host Kit?
Bring Your Own Device
How do I install Avatour on the Labpano PanoX V2 camera?
Purchasing hardware for AVATOUR hosting: Insta360 ONE RS
Purchasing hardware for AVATOUR hosting: Labpano Pilot One
Purchasing hardware for AVATOUR hosting: Insta360 ONE R
Which devices run the Avatour app for real-time 360° capture?
Accessories and Options
How can I maximize battery life for my Avatour capture system?
What are the various mounting options for the Avatour hardware?
Other Hardware Questions
Is my Insta360 camera iOS compatible?
How do I connect the Pilot Era to a Netgear M1 or M5 hotspot with wired Ethernet?
Does Avatour offer an "intrinsically safe" capture solution?
