Find answers to frequently asked questions below.

Frequently Asked Questions

Who is Imeve?
Imeve was the company behind Avatour and a world leader in technology for live 360° video and virtual reality. Founded in January 2018 by key members of the groundbreaking Nokia OZO team, Imeve enabled some of the highest-profile live VR events in history, including Coachella and the UEFA Champions League playoffs.

Imeve fully rebranded as Avatour in December 2020.
How does Avatour work?
Check out our How It Works page to learn more about the Avatour experience for both the on-site and remote participants.
How many people can join an Avatour meeting?
We currently support up to 20 people to join an Avatour meeting.
What devices can I run the Avatour Host app on?
The Avatour Host App for Android can be downloaded from the Google Play Store.

The Avatour Host App for iOS can be downloaded from the Apple App Store.

To see the full list of compatible devices, click here.
Do you need a Wifi connection at the site?
No, WiFi connection is not needed at the inspection site; several options are available.

Cellular service works well in many situations. 4G LTE cellular service is generally sufficient for uplink in the 2-6mbps range. We recommend the use of 5G where available, as uplink is generally more robust and higher bandwidth.

Starlink satellite service can be used to establish connections in many places where no cellular service is available. Avatour generally works well with Starlink connections, although throughput varies widely on the Starlink network, which can impact visual quality.

For sites where no Internet connection of any sort is available, our Quick Capture recording can be used to capture 360 content. The recorded video can be later uploaded to the Avatour system for individual or group review.

Click here for more information on Avatour connectivity requirements and how to assess connectivity at your site.
What are the bandwidth requirements?
For live sessions, Avatour works with most Internet connections, although the requirements are different for the on-site Operator and the remote Participants.

For the Operator, uplink is most important. Avatour delivers an acceptable experience when streaming video at 2mbps, and maximum quality at 10mbps. Our system manages low bandwidth by reducing frame rate, preserving visual quality as much as possible. When specifying link capacity, a good rule of thumb is to target capacity of at least twice the streaming bitrate, to accommodate other traffic and overhead. Downlink bandwidth requirements are lower and usually not an issue if sufficient uplink is available.

For the Participant side, it’s best if the user’s downlink capacity is at least double the Operator’s uplink rate. However, the Avatour system will dynamically accommodate lower Participant bitrates by transcoding the 360 stream, so connections as low as 2mbps are workable, albeit with lower quality. 1mbps uplink is sufficient for Remote Participants.
Which 360° cameras do you support/recommend?
For the most current information on which 360° cameras we support and recommend, click here.
Is Avatour GDPR and CCPA compliant?
Yes. Avatour manages user information in accordance with the GDPR and CCPA.

For more information on our privacy practices, click here.

If you want to read Avatour’s privacy policy, click here.
Do you need a VR headset to join a meeting?
No, you do not need a VR headset to join an Avatour meeting.

You have the option to join from your desktop, mobile device, or a tablet, in addition to a VR headset.
Which VR headsets do you support?
For the most up to date information, check out our knowledge base article on "Which VR headsets can I use with Avatour"
Can I use Avatour for teleoperation of vehicles or equipment?
No, Avatour is not suited for teleoperation applications.
Do you need a live 360° video stream to have a meeting?
No, you do not need a live stream to host a meeting. You can use the Avatour platform for a standard video call, or to share pre-recorded 360° content.