Find answers to frequently asked questions below.

Avatour is the remote collaboration platform for site meetings. The Avatour platform allows remote participants to share the context of a real place, in real time, using inexpensive, portable 360° capture hardware.

Imeve was the company behind Avatour and a world leader in technology for live 360° video and virtual reality. Founded in January 2018 by key members of the groundbreaking Nokia OZO team, Imeve enabled some of the highest-profile live VR events in history, including Coachella and the UEFA Champions League playoffs.

Imeve fully rebranded as Avatour in December 2020.

Avatour is a remote presence technology that combines 360° video with avatar-based presence and audio chat in real time. The capture operator uses a 360° camera to connect live via the Avatour cloud to multiple remote users located anywhere in the world.

For more information on how to set up the Avatour hardware, click here.

For more information on how to set up the Avatour host app, click here.

Up to 20 Guests from anywhere in the world can use a VR headset, or any mobile device or desktop, to join in at the host’s location.

No. An Avatour session is best experienced through a VR headset, but Guests may also join using any modern browser on a laptop, desktop, tablet, or mobile phone.

For the most current information on what VR headsets we support, click here.

The Avatour Host App for Android can be downloaded from the Google Play Store.

The Avatour Host App for iOS can be downloaded from the Apple App Store.

To see the full list of compatible devices, click here.

For the most current information on which 360° cameras we support and recommendations, click here.

The requirements are different between Hosts and Guests

For the Host, uplink bandwidth can be tuned from a minimum of 2mbps up to as high as 10mbps; since a sustained uplink is required, a good rule of thumb is to double the target bandwidth. So a minimum sustained uplink of 4mbps is sufficient. Downlink bandwidth requirements are lower and usually not an issue if sufficient uplink is available. 

Each Guest user requires enough downlink to receive the Host stream. 1mbps uplink is sufficient for Guest users.

No. 4G LTE cellular service is generally sufficient for uplink in the 2-6mbps range. We recommend the use of 5G where available, as uplink is generally more robust and higher bandwidth.

For more information on Avatour  connectivity requirements and how to assess connectivity at your site, click here.

Latency is subject to many factors, but under normal conditions with all users connecting from within a continent, round-trip latency is generally about 1.25 seconds, which enables reasonably natural conversation. Connecting Guests on other continents will typically increase round-trip latency to about 1.5 or 1.75 seconds.

Avatour is not suited for teleoperation applications, but it works great for conversations.

Yes. Avatour manages user information in accordance with the GDPR and CCPA.

For more information on our privacy practices, click here. If you want to read Avatour’s privacy policy, click here.

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