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Networks and Connectivity

What are the ports, protocols, and IP addresses used by Avatour?

Corporate networks may need to open TCP ports or "whitelist" IP addresses for optimal Avatour performance. This article lists these requirements.

Similar to other real-time communications platforms like Zoom and Microsoft Teams, Avatour recommends the use of UDP transport for best performance. If UDP is unavailable, Avatour will fall back to encrypted TCP over 443, but this increases overhead considerably and reduces quality.

Most home networks and some corporate networks permit UDP connections by default. However, networks with more restrictive firewalls may block such connections.  If your Avatour network test shows an "X" in the UDP column, for best performance you will need to request that your IT team "whitelist" the connections on this page.

 

Responsive Table
Connection Hostname / DNS IP(s) Port (Protocol)
AVATOUR API api.avatour.live dynamic 443 (TCP)
Signaling + SFU webrtc.imeve.com (US)
mediaserver-eu-01.avatour.live (EU)
mediaserver-asia-01.avatour.live (Asia)
52.9.97.68
18.159.49.201
13.251.163.97
443 (TCP)
Twilio Network Traversal Service (TURN) global.turn.twilio.com Dynamic
Network Traversal Service Regions | Twilio
3478 (UDP/TCP)
443 (UDP/TCP)
Edge Cloud Processor repeater.avatour.live 35.246.200.144 (Frankfurt)
35.177.213.245 (London)
34.82.31.54 (Oregan)
34.162.188.192 (Ohio)
34.47.146.240 (Mumbai)
34.143.215.47 (Singapore)
443 (TCP)
Name Server ns.photonindustries.io 20.54.217.218
20.48.71.78
52.142.36.3
443 (TCP)
5058 (UDP)
Master Server azeu707-master.photonindustries.io 52.148.217.242 443 (TCP)
5055 (UDP)
Telemetry Relay Server azeu707-game.photonindustries.io 52.148.216.243 443 (TCP)
5056 (UDP)
Chat Server azeu707-chat.photonindustries.io 52.148.221.13 443 (TCP)
Cloud Auth Service cognito-identity.us-east-1.amazonaws.com <dynamic> 443 (TCP)
Cloud Asset Storage avatourweba8d09308da1e423b9e350c521b34b4c8122329-dev.s3.us-east-1.amazonaws.com <dynamic> 443 (TCP)
Cloud CDN Resource d2dd9rgq31by0t.cloudfront.net <dynamic> 443 (TCP)

1. Resolving the host names stated in this list requires the DNS query port 53/UDP to be open to a public name server or for a local name server to be available with request forwarding to a public source.