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Customer Support
Security and Privacy

Is Avatour GDPR-compliant?

Yes. AVATOUR manages user information in accordance with the GDPR.

in 2016, Europe adopted a new set of data protection laws called the General Data Protection Regulation (GDPR). These laws are meant to protect personal data of EU citizens and have been in effect since May 25th, 2018.

AVATOUR has been designed for compliance with worldwide privacy laws, including the GDPR.  The GDPR contains several specific requirements which we have implemented as outlined below.

  • Storage of personal data (PII): Data for our European customers is stored in data centers physically located in Europe.
  • Deletion upon request: Personal data associated with any user customer will be permanently deleted upon request.
  • Team Changes: We have appointed a Data Protection Officer to oversee and maintain policies as they relate with data management. To contact the Data Protection Officer at any time, please reach out to
  • Data Transfers: Our data provider is certified under the E.U.-U.S. Privacy Shield to ensure that all transferring of personal data is compliant. The data centers where EU users' data is stored are within the European Union - specifically, Frankfurt, Germany. All of the data for these EU apps are completely isolated to these servers, including the jobs and backups, to ensure no data ever leaves the EU. This data is 100% encrypted both in transit and at rest.