Connecting Labpano Cameras to Wi-Fi
- Access Wi-Fi Settings in the Camera:
- Launch the Avatour app on the camera.
- Navigate to Settings -> Network -> Wi-Fi.
- Authentication Methods:
- Select the appropriate SSID.
- Set the security protocol based on the network type:
- For WPA2/WPA3 Personal (most non-corporate networks): Enter the Wi-Fi password.
- For Enterprise (802.1X): Choose the EAP method (e.g., PEAP, TLS, TTLS) and provide the necessary credentials or certificates as guided below.
- Captive Portal Login (if applicable): Some networks, especially guest networks, will require a separate password or other interaction with a web browser. This is called a captive portal login.
- After selecting the SSID, the camera’s browser should automatically open to the login page.
- Enter the credentials provided by your service provider and/or accept the terms, to complete authentication.
- Captive Portal Troubleshooting: If the captive portal doesn’t open automatically:
- Exit to the camera's app menu, and open the web browser app.
- Visit any website (e.g.,
www.google.com) to trigger the login page. - Follow the steps to log in and/or accept terms.
- Persistent Authentication:
- If login is required frequently (e.g., every 24 hours), this could disrupt workflows. For a more seamless experience, we recommend provisioning the camera with a device certificate (EAP-TLS), if supported.
- Test and Validate:
- After successful configuration, verify the connection by uploading or streaming from the camera.
Questions for IT
If you're having difficulty joining a corporate network, you can ask the following questions of your IT department, and share the answers with Avatour support at support@avatour.com. We'll then be able to better assist you in resolving the problem.
- Wi-Fi Authentication Protocol:
- Does the network use WPA2/WPA3 Personal, Enterprise (802.1X), or a captive portal with SSO login?
- Captive Portal Details:
- Are there any specific requirements for the SSO login page (e.g., allowed domains, certificate installation)?
- Device Certificate (if required):
- If using EAP-TLS, could you provide a certificate in
.crt or .p12 format and instructions for installation?
- Session Expiration:
- Is authentication time-bound (e.g., requires re-authentication every 24 hours)?
- If yes, can persistent access be configured using device certificates or MAC whitelisting?
- Network-Specific Configurations:
- Are there additional fields (e.g., domain, identity, Phase 2 Authentication) required during setup?
- Are there any port or firewall restrictions we should be aware of for the camera’s functionality?
