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In our GlocalMe hotspot you can either use (1) your own SIM card or (2) one from us. The following is about managing the APN settings for our SIM card. If you use your own SIM card, in most cases the APN settings will be set automatically. But if you have problems you can search online for the APN settings for the SIM service provider you have chosen.
The APN setting determines where cellular data traffic is routed. In most cases you won’t need to touch this setting for our SIM, as it’s configured in advance for your region before your kit is shipped. However, if you plan to use the kit outside of your home country, you may need to change the APN configured on your hotspot.
1. Swipe to the left to come to the 3rd screen of the GlocalMe hotspot and select "SIM Card Manager"
2. Confirm "5G Network" and "SIM Card" are set to ON. Now, select the "SIM Card" option
3. Select "APN Settings"
4. Your APN will have a green check mark next to its name
Below is a list of APN names for each region our BICS SIM card supports:
Worldwide (recommended): "avatour"
South America: "america.bics"
Europe: "bicsapn"
Asia: "asia.bics"
If you plan to use your Avatour kit's hotspot in a different region, follow the steps below to add and confirm a new APN:
1. Navigate to "APN Settings" (see steps above)
2. Select "Add New APN"
3. Choose the field named "APN", and type in the name that corresponds to your continent
4. Save this, and don't edit any other fields
5. Select your new APN, choose "Preferred APN," and confirm there is a green check mark next to its name
If you run into any issues, please reach out to us at support@avatour.live
