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Customer Support
Security and Privacy

Are my AVATOUR Sessions Secure?

Yes. Avatour uses industry-standard encryption for all visual and auditory content. See below for more information.
  • Web connections are delivered over HTTPS.
  • All data that is persisted (including email addresses, account information, and session logs) is encrypted in transit and at rest, using AES-256 / SHA-256.
  • All real time video and voice is protected using the secure real-time transport protocol (SRTP) with datagram transport layer security (DTLS) version 1.2 and the TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 cipher suite.
  • In some situations, some real time telemetry data is sent unencrypted over UDP. This information is not sensitive, is not personally identifiable, and is limited to the following:
    • QoS of each participant (frame drops, buffer levels, delay) are shared unencrypted
    • Viewport Orientation / participant or region of interest
    • Synchronizing Avatars, Hands, Laser pointer
    • Application defined command and control (for eg mode switch)