Our app for the Labpano Pilot One camera enables live capture and the ability to upload offline captures. If you did not purchase an Avatour kit, you will need to install the app manually. Visit this Knowledge Base article for steps to download and install our app.
Confirm Internet Connection
To successfully host a live capture in a meeting or upload offline capture assets, your Pilot One will need to be connected to the internet. To validate this, enter the Settings app from your camera’s home screen and select WiFi. Ensure “Open Wifi” is turned on and an available network has been selected. If your camera is unable to connect to a network, follow the troubleshooting steps in this Knowledge Base article.
Some issues may be resolved by updating the Pilot OS version on the camera. To do this, enter the Settings app from the home screen and select System Update. This screen will tell you if your OS version is up to date, or allow you to install the latest version.
By default, your camera will use its onboard microphone and speakers for live and offline capture audio. To connect a Bluetooth audio device, your camera must be connected to the USB-C hub’s hardwired cable, either directly or with the retractable cable provided in your kit.
Visit this Knowledge Base article for an overview of recommended Bluetooth audio devices for Avatour meetings.
Launch the Avatour app from the home screen and log in. Tap the menu icon in the top right, select Settings, Network, and Network Test. Once confirmed that you receive 3 green checkmarks and your bandwidth graph is displaying, you are ready to begin a live capture.
If you are presented with a Device Login screen, follow the steps outlined in this Knowledge Base article to assign your user to the Pilot One camera.
Avatour organizes live and offline sessions into Workspaces, which are displayed in the Workspace section of your Avatour app. Choose the correct Workspace, and you will be prompted to start your live capture.
Select the Camera app from the home screen, tap the camera icon in the bottom left of this screen, and select “Stitched Video”. Tap the record button to begin taking an offline capture.
When in Stitched Video mode, tap the settings icon in the bottom right of the screen.
Avatour recommends the following capture settings:
Offline Captures are stored on your camera’s hard drive. In order to add them to the Avatour platform:
Offline Captures are stored on your camera’s hard drive. In order to add them to the Avatour platform, you will need to transfer the capture files from your camera to your computer. From that point, you can upload your offline captures in the Avatour Host Dashboard from your browser.
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