Set USB Mode

For Live Capture, set the USB Mode in your camera’s Settings menu to match your device (Android). 

Insert SD Card

For Offline Capture, or to use the Superfreeze feature during Live Capture, your camera must have a storage card installed. Visit the Insta360 Support site for information on compatible SD cards.

Gyro Calibration

To ensure accurate stabilization, you should periodically run a Gyro Calibration procedure on your camera. If you’ve never done this, you should do it before your first Avatour capture. (Instructions for One R / One RS)

Check Latest Firmware

If you have problems connecting or using your Insta360 camera, make sure you have the latest firmware using the Insta360 mobile app. (Instructions for One R / One RS)

Audio for Live Capture

The Avatour app uses your mobile device’s audio connection for live capture. You can either use your device’s speakerphone, or connect a Bluetooth audio device using the Bluetooth setup menu on your device.

Visit this Knowledge Base article for an overview of recommended Bluetooth audio devices for Avatour meetings.

Audio for Offline Capture

By default, your camera will use its built-in microphones during Offline Capture. In noisy environments this may not be desired.

The One R and One RS cameras allow the direct connection of a Bluetooth device for use as a microphone during Offline Capture. While the menus specifically reference Airpods, in our experience any Bluetooth device may be used. (Instructions for One R / One RS)

Connect Camera to Mobile Device

For Live Capture with the Insta360 cameras, you must connect the camera’s USB port to your Android phone using the appropriate Insta360 cable. This proprietary cable is required; other cables with the same connectors will not work. If you don’t have this cable you can purchase it at the below link:

• Insta360 One R / RS for Android

Launch the Avatour app and Validate Connection

After connecting the camera and powering it on, launch the Avatour mobile app, create an account if necessary, and log in. Choose the “360 Camera” tab and check camera connection. If you see a green checkmark, you’re ready to start live capture.

Select a Workspace and Start Meeting

Avatour organizes live and offline sessions into Workspaces, which are displayed in the Workspace tab of your Avatour app. Choose the correct Workspace, and you will be prompted to start your live capture.

Basic Operation

You can operate the camera in standalone mode, using the camera’s own display and controls, or remotely using the Insta360 mobile app. We recommend the use of the mobile app for simplicity of operation and export.

Camera Settings

Be sure to set your camera in 360 mode.

Avatour recommends the following capture settings:

• The highest resolution available (5.7k/30fps)
• Exposure mode Auto
• White balance mode Auto
  
  

Offline Captures are stored on your camera’s SD card. In order to add them to the Avatour platform, you must export them from your camera and then upload them to Avatour. You can export using either your mobile device or a desktop/laptop computer.

Exporting Offline Capture Files using Mobile App

• Power on your camera
• Launch the Insta360 mobile app
• Connect to your camera (Instructions for One R / One RS)
• Choose the “Gallery” tab to view the recordings on the camera
• Select the recording you wish to export
• Touch the “Export” button
• Choose “360” (not “Flat!”)
• Choose the “Photos” icon to export to your local device storage
• Choose “Custom” to select output resolution
• Slide the “Resolution” slider all the way to the right to choose maximum export resolution
• Choose a bitrate of 50 (higher quality) or 25 (smaller file)
  
  

Uploading from your Device

Once the file has been exported from your camera to your mobile device, you can upload it directly to your Avatour cloud account.

• Launch the Avatour app and log in
• Choose the “Assets” tab; your local image/video gallery will be displayed
• Choose the file you just exported from your camera
• Edit the name (if desired)
• Click “Upload” to begin upload
• After upload is complete, the file will be processed, which can take minutes to hours depending on the file size and system load. You will receive an email notification when processing is complete.
  
  

Offline Captures are stored on your camera’s SD card. In order to add them to the Avatour platform, you must export them from your camera and then upload them to Avatour. You can export using either your mobile device or a desktop/laptop computer.

Exporting Offline Capture Files using Desktop App

• Download and install the Insta360 Studio application on your Windows or MacOS machine
• Set your camera’s USB mode to “U-Disk”
• Connect your camera to your computer with a standard USB data cable
• Launch the Insta360 Studio application. 
• The Insta360 Studio app will prompt to automatically load your camera files. Select the file you wish to export from the left column.
• Edit as desired. (This is a complex and powerful app with many options. Here’s a comprehensive video tutorial.)
• From the “Stabilization Type” tab, turn “ON” both FlowState Stabilization and Direction Lock.
• From the “Media Processing” tab, you may wish to turn on “Color Plus” in the Image Processing section, or either of the “True Audio” options.
• Click the “Export” button (the yellow up-arrow) to open the Export window.
• Choose the “Export 360 video” tab.
• Set the “Bitrate(Mbps)” slider to 50 (higher quality) or 25 (quicker upload)
• Click “Start Export”
• Wait for the export to complete (this can take quite a long time for long files).
  
  

Uploading from your Browser

• Visit avatour.live in your Web browser
• Login to your Avatour account
• Choose “Assets” from the tab menu
• Click “Upload Files”
• Select your desired file (or multiple files) from the file selection window
• Upload will begin.
• After upload is complete, the file will be processed, which can take minutes to hours depending on the file size and system load. You will receive an email notification when processing is complete.